Dionne Malatesta

Program Manager

Dionne Malatesta brings a varied skill set and depth of expertise to WASSER, having worked in the technical-documentation industry for 15 years. Over the course of her career, Dionne has been a Web producer, editor, technical writer, project manager, desktop publisher, and production-team lead. She has applied her expertise at companies such as Microsoft Corporation, ActiveVoice, AT&T Claircom, Catapult, Visio (now Microsoft), and Edmark (now Riverdeep). In recent years, Dionne has led large-scale Word-to-XML conversion projects, supported internal and external Microsoft Web sites, applied her domain expertise to proposed solutions for clients, and structured projects for successful delivery.

In her current position as program manager for WASSER, Dionne oversees delivery of client projects, manages the production team, and uses her experience and expertise to craft solutions for our clients. She works with the sales and delivery teams to ensure that projects are correctly resourced and planned, and that customer satisfaction is maintained throughout the life of the project. As a direct result of Dionne’s experience, knowledge, and leadership, WASSER is able to implement successful solutions on time and within budget.

Christina Williams

Senior Business-Development Manager

Christina Williams has over 20 years of sales experience, selling outsourced technical-content projects to clients that include Microsoft Corporation, Palm, Sony Electronics, and Weyerhaeuser. With a focus on solving customer problems, Christina works closely with her clients to develop partnerships that last.

Solutions that Christina has developed for her clients include complete in-box documentation sets for HP consumer products, a localization-management strategy for Siemens Medical Solutions, and workflow and training material for the rollout of a content-management system (CMS) at VeriSign.

Christina’s extensive knowledge of technical documentation, her skill in listening and understanding challenges, and her ability to recommend effective solutions have all contributed to the success of her clients.

Whether working with large corporations or smaller companies, Christina’s focus is always the same: bringing value to her clients through efficiency and expertise.