THE CHALLENGE
Genesys Telecommunications Laboratories is a product division of Alcatel-Lucent’s Application Software Group. Their mission is to provide best-in-class customer service along with their telecommunications software solutions, and that commitment extends to their product documentation.
THE SOLUTION
Genesys engineers and writers worldwide contribute to the documentation that accompanies their software solutions. Genesys relies on the editors at WASSER to ensure consistency in tone, so that the documentation has one voice despite multiple contributors. The result is efficiency in content development without sacrificing excellence in user experience.
|